“And not all traffic is equal. It is a huge miss to send all of these to the latest Opus model. Some of these absolutely. Large scale data analysis, when you do it on Notion, will recommend Opus, right? When you triage an email inbox, if we're charging you to do that on Opus, we're ripping you off, and ourselves.”
Sarah Sachs, Manages Notion's core AI capabilities and infrastructure team. Head of AI at Notion, which makes the Custom Agents she discusses; Notion sells AI features and has reason to present them favorably.
Notion sells AI or agent tools or services, so it has a reason to publish flattering numbers about AI. The passage stays in the archive; read it with that in mind.
How this was checked
Checked against the source by a first reader, then confirmed independently by a second reader who fetched the source without seeing the first reader's notes (Independent review agent (Claude Sonnet), blind second pass from passage text and citation only, no repository access, 2026-11-04).
Exact match in the whisper transcript (about 10:24), including 'we're ripping you off, and ourselves'. No captions are available to cross-check.
How to cite this passage
Sarah Sachs (Notion), “Notion's Token Town”, AI Engineer (YouTube), 2026-07-23, at 10:24. https://www.youtube.com/watch?v=-I5W5QVAT8E Archived at https://the-ai-record.com/passages/notion-not-all-traffic-equal-triage-email-opus-2026
Context. Sachs is describing what Notion offers AI model labs in place of large spending commitments; 'that expertise' refers to Notion's evaluations of models on its own use cases.