{
  "apiVersion": "v1",
  "topic": {
    "id": "training-and-skills",
    "title": "How do organizations train people to use AI?",
    "summary": "Training programs, new skills and changing roles.",
    "group": "Running AI in an organization",
    "aliases": [
      "training",
      "upskilling",
      "skills"
    ]
  },
  "passages": [
    {
      "id": "walmart-were-helping-associates-build-skills-theyll-need-2025",
      "text": "We're helping our associates build the skills they'll need to thrive in an AI-Powered workplace through things like embracing OpenAI Certifications and rolling out ChatGPT Enterprise Licenses.",
      "speaker": null,
      "role": null,
      "organization": "Walmart",
      "aiVendor": false,
      "work": {
        "title": "earnings call transcript via MarketBeat (third-party transcript site)",
        "type": "earnings-call",
        "date": "2025-11-20",
        "publisher": "earnings call transcript via MarketBeat (third-party transcript site)",
        "url": "https://www.marketbeat.com/earnings/reports/2025-11-20-walmart-inc-stock/"
      },
      "grade": "A",
      "verification": {
        "status": "verified",
        "reviewedOn": "2026-10-31"
      },
      "topics": [
        "training-and-skills"
      ],
      "functions": [
        "company-wide"
      ],
      "figures": [],
      "context": null,
      "url": "https://the-ai-record.com/passages/walmart-were-helping-associates-build-skills-theyll-need-2025"
    },
    {
      "id": "tessl-building-tooling-for-agent-reignited-developers-2026",
      "text": "What I've seen is that when we started introducing … and loops and eventually more autonomous work within the whole organization, a new technical path opened. All of a sudden, we were helping the agent with tooling, building tooling for the agent and that kind of reignited some of the developers … kind of felt that it wasn't for them. Not all of a sudden, they were like, yes, we can do this, we have that knowledge, we're like somehow helping this even with a kind of programmatic way.",
      "speaker": "Patrick Debois",
      "role": "Product DevRel Lead",
      "organization": "Tessl",
      "aiVendor": true,
      "work": {
        "title": "Coding Agents Don't Scale Themselves. Neither Do Your Teams. The Rise of Agent Enablement",
        "type": "talk",
        "date": "2026-07-02",
        "publisher": "AI Engineer World's Fair 2026 (YouTube)",
        "locator": "03:53",
        "url": "https://www.youtube.com/watch?v=zCJtYuqwm7E"
      },
      "grade": "B",
      "verification": {
        "status": "verified",
        "reviewedOn": "2026-10-31"
      },
      "topics": [
        "training-and-skills",
        "coding-agents"
      ],
      "functions": [
        "engineering",
        "people"
      ],
      "figures": [],
      "context": "Debois, who says earlier in the talk that his observations include Tessl, is describing developers' reaction to prompting and spec-writing and then to building harnesses; the speaker does not say which team 'we' is.",
      "url": "https://the-ai-record.com/passages/tessl-building-tooling-for-agent-reignited-developers-2026"
    },
    {
      "id": "zendesk-when-hiring-service-team-were-able-rescope-2025",
      "text": "When hiring for our service team, we were able to rescope the skillset to deemphasize the need for deep workflow expertise.",
      "speaker": "Austin Lacey",
      "role": "Director, Chatbots, AI & Automation",
      "organization": "Zendesk",
      "aiVendor": true,
      "work": {
        "title": "Zendesk blog (the company's own, signed by a Zendesk director)",
        "type": "post",
        "date": "2025-07-23",
        "publisher": "Zendesk blog (the company's own, signed by a Zendesk director)",
        "url": "https://www.zendesk.com/blog/zendesk-insights/expertise/how-zendesk-uses-agentic-ai-to-deliver-instant-human-like-support-at-scale/"
      },
      "grade": "B",
      "verification": {
        "status": "verified",
        "reviewedOn": "2026-10-31"
      },
      "topics": [
        "training-and-skills",
        "headcount-and-hiring",
        "ai-support-resolution"
      ],
      "functions": [
        "support"
      ],
      "figures": [],
      "context": null,
      "url": "https://the-ai-record.com/passages/zendesk-when-hiring-service-team-were-able-rescope-2025"
    },
    {
      "id": "uber-engineers-built-over-3-600-agent-skills-2026",
      "text": "Engineers have built over 3,600 agent skills across the software development life cycle, and executed more than 30K agent skill executions per day.",
      "speaker": "Uday Kiran Medisetty",
      "role": "Distinguished Engineer",
      "organization": "Uber",
      "aiVendor": false,
      "work": {
        "title": "Running a Software Factory Efficiently at Uber Scale",
        "type": "post",
        "date": "2026-08-27",
        "publisher": "Uber engineering blog",
        "url": "https://www.uber.com/us/en/blog/efficient-software-factory/"
      },
      "grade": "B",
      "verification": {
        "status": "verified",
        "reviewedOn": "2026-10-31"
      },
      "topics": [
        "training-and-skills"
      ],
      "functions": [
        "engineering"
      ],
      "figures": [],
      "context": null,
      "url": "https://the-ai-record.com/passages/uber-engineers-built-over-3-600-agent-skills-2026"
    },
    {
      "id": "uber-today-99-engineers-use-ai-tools-more-2026",
      "text": "Today, 99% of our engineers use AI tools. More than 70% of pull requests are attributed to local or cloud agents. And our engineers have built 2,500+ agent skills across the software development lifecycle.",
      "speaker": "Praveen Neppalli Naga",
      "role": "Chief Technology Officer",
      "organization": "Uber",
      "aiVendor": false,
      "work": {
        "title": "X post on Praveen Neppalli's own account (Uber's CTO)",
        "type": "social",
        "date": "2026-07-07",
        "publisher": "X post on Praveen Neppalli's own account (Uber's CTO)",
        "url": "https://x.com/praveenTweets/status/2074605343439810922"
      },
      "grade": "B",
      "verification": {
        "status": "verified",
        "reviewedOn": "2026-10-31"
      },
      "topics": [
        "coding-agents",
        "adoption-and-usage",
        "training-and-skills"
      ],
      "functions": [
        "engineering"
      ],
      "figures": [],
      "context": null,
      "url": "https://the-ai-record.com/passages/uber-today-99-engineers-use-ai-tools-more-2026"
    },
    {
      "id": "tessl-hiring-exercise-go-nuts-on-ai-walkthrough-2026",
      "text": "I think what I hear from most companies is they say, first step is we give them an exercise and we want them to really go nuts on the … to solve this. … Now, after they pass this, you do a walkthrough and you actually say, please explain me what happened. Why is this a good idea?",
      "speaker": "Patrick Debois",
      "role": "Product DevRel Lead",
      "organization": "Tessl",
      "aiVendor": true,
      "work": {
        "title": "Coding Agents Don't Scale Themselves. Neither Do Your Teams. The Rise of Agent Enablement",
        "type": "talk",
        "date": "2026-07-02",
        "publisher": "AI Engineer World's Fair 2026 (YouTube)",
        "locator": "16:09",
        "url": "https://www.youtube.com/watch?v=zCJtYuqwm7E"
      },
      "grade": "B",
      "verification": {
        "status": "verified",
        "reviewedOn": "2026-10-31"
      },
      "topics": [
        "headcount-and-hiring",
        "training-and-skills"
      ],
      "functions": [
        "people",
        "engineering"
      ],
      "figures": [],
      "context": "Debois relays what he hears from companies about interviewing engineers in the age of coding agents; it is his account of other companies' practice, not Tessl's.",
      "url": "https://the-ai-record.com/passages/tessl-hiring-exercise-go-nuts-on-ai-walkthrough-2026"
    },
    {
      "id": "shopify-so-periodically-night-off-hours-give-river-2026",
      "text": "So periodically at night or in off hours, we give River, “Here’s all the conversations you’ve had today. What went well? What did you struggle with?",
      "speaker": "Tobi Lütke",
      "role": "Co-founder and Chief Executive Officer",
      "organization": "Shopify",
      "aiVendor": false,
      "work": {
        "title": "The Knowledge Project (podcast by Shane Parrish of Farnam Street, independent), transcript on fs.blog",
        "type": "interview",
        "date": "2026-09-10",
        "publisher": "The Knowledge Project (podcast by Shane Parrish of Farnam Street, independent), transcript on fs.blog",
        "url": "https://fs.blog/knowledge-project-podcast/tobi-lutke-3/"
      },
      "grade": "C",
      "verification": {
        "status": "verified",
        "reviewedOn": "2026-10-31"
      },
      "topics": [
        "training-and-skills"
      ],
      "functions": [
        "company-wide"
      ],
      "figures": [],
      "context": null,
      "url": "https://the-ai-record.com/passages/shopify-so-periodically-night-off-hours-give-river-2026"
    }
  ],
  "notice": [
    "Every passage is reproduced word for word from the cited source.",
    "Check the verification status: \"reported\" means not yet confirmed by an independent second reader.",
    "Organizations flagged aiVendor sell AI tooling and have a reason to publish flattering numbers.",
    "An empty result means the archive holds nothing on it, not that nobody has said anything."
  ]
}