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    "title": "Does AI make human support agents faster?",
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      "text": "By leveraging GenAI and other ML tools, we deliver high-quality, efficient member support at scale, including our GenAI chatbot and voicebot that we launched in 2025. Our proprietary, AI-powered disputes management platform has contributed to improved agent productivity and reduced dispute investigation times, creating better experiences for our members.",
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      "id": "bank-of-america-summarize-why-client-calling-pull-together-relevant-2026",
      "text": "summarize why a client is calling, pull together relevant information, and recommend next steps based on the employee's role and the client's relationship with the bank",
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      "text": "To better support our colleagues, we use AI summaries to help triage customer needs. In 2025, the technology benefitted approximately 9,000 customer support agents",
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      "text": "By automating simple and repetitive tasks, our support engineers are able to augment and scale their time in a more valuable way",
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        "title": "SEC filing (the company's own regulatory report)",
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    "Every passage is reproduced word for word from the cited source.",
    "Check the verification status: \"reported\" means not yet confirmed by an independent second reader.",
    "Organizations flagged aiVendor sell AI tools or services and have a reason to publish flattering numbers.",
    "An empty result means the archive holds nothing on it, not that nobody has said anything."
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