{
  "apiVersion": "v1",
  "topic": {
    "id": "product-and-design",
    "title": "How is AI used in product and design?",
    "summary": "AI in product management, research, prototyping and design.",
    "group": "Other functions",
    "aliases": [
      "product management",
      "prototyping",
      "design"
    ]
  },
  "passages": [
    {
      "id": "shopify-scout-internal-voice-customer-system-indexes-hundreds-2025",
      "text": "Scout is an internal voice of the customer system that indexes hundreds of millions of merchant feedback items, making them searchable within our tools.",
      "speaker": "Harley Finkelstein",
      "role": "President",
      "organization": "Shopify",
      "aiVendor": false,
      "work": {
        "title": "earnings call transcript via Platform Aeronaut (third-party transcript site)",
        "type": "earnings-call",
        "date": "2025-11-04",
        "publisher": "earnings call transcript via Platform Aeronaut (third-party transcript site)",
        "url": "https://transcripts.platformaeronaut.com/transcripts/SHOP-3Q25-transcript"
      },
      "grade": "A",
      "verification": {
        "status": "verified",
        "reviewedOn": "2026-10-31"
      },
      "topics": [
        "product-and-design"
      ],
      "functions": [
        "product"
      ],
      "figures": [],
      "context": null,
      "url": "https://the-ai-record.com/passages/shopify-scout-internal-voice-customer-system-indexes-hundreds-2025"
    },
    {
      "id": "ramp-85-questions-being-asked-pms-now-fully-2026",
      "text": "85% of questions that are being asked to PMs now are fully answered with AI.",
      "speaker": "Geoff Charles",
      "role": "Chief Product Officer (CPO)",
      "organization": "Ramp",
      "aiVendor": false,
      "work": {
        "title": "What product looks like when coding is solved | Geoff Charles (Ramp CPO)",
        "type": "talk",
        "date": "2026-09-25",
        "publisher": "Lenny's Podcast (YouTube channel); Geoff Charles's talk at the Lenny and Friends Summit, recorded 2026-09-10",
        "locator": "13:01",
        "url": "https://www.youtube.com/watch?v=ZG8Mf3P9xzI"
      },
      "grade": "B",
      "verification": {
        "status": "verified",
        "reviewedOn": "2026-10-31"
      },
      "topics": [
        "product-and-design"
      ],
      "functions": [
        "product"
      ],
      "figures": [
        {
          "metric": "function-agent-share",
          "value": 0.85,
          "unit": "share",
          "period": "share of questions asked of PMs, as of 2026-09",
          "definition": "product management: questions asked of product managers that Ramp's 'gadget' agents answer fully (unit of work: questions)",
          "level": "unclear"
        }
      ],
      "context": null,
      "url": "https://the-ai-record.com/passages/ramp-85-questions-being-asked-pms-now-fully-2026"
    },
    {
      "id": "ramp-built-actual-customers-insight-agent-agent-pulls-2026",
      "text": "We built an actual customer's insight agent that agent pulls from all the data sources at a company.",
      "speaker": "Geoff Charles",
      "role": "Chief Product Officer (CPO)",
      "organization": "Ramp",
      "aiVendor": false,
      "work": {
        "title": "What product looks like when coding is solved | Geoff Charles (Ramp CPO)",
        "type": "talk",
        "date": "2026-09-25",
        "publisher": "Lenny's Podcast (YouTube channel); Geoff Charles's talk at the Lenny and Friends Summit, recorded 2026-09-10",
        "url": "https://www.youtube.com/watch?v=ZG8Mf3P9xzI"
      },
      "grade": "B",
      "verification": {
        "status": "verified",
        "reviewedOn": "2026-10-31"
      },
      "topics": [
        "product-and-design"
      ],
      "functions": [
        "product"
      ],
      "figures": [],
      "context": null,
      "url": "https://the-ai-record.com/passages/ramp-built-actual-customers-insight-agent-agent-pulls-2026"
    },
    {
      "id": "ramp-thanks-these-autonomous-loops-60-60-ux-2026",
      "text": "Thanks to these autonomous loops, 60%, 60% of UX issues that are identified by either a customer or a salesperson or a CX person or ourselves are fixed within 24 hours.",
      "speaker": "Geoff Charles",
      "role": "Chief Product Officer (CPO)",
      "organization": "Ramp",
      "aiVendor": false,
      "work": {
        "title": "What product looks like when coding is solved | Geoff Charles (Ramp CPO)",
        "type": "talk",
        "date": "2026-09-25",
        "publisher": "Lenny's Podcast (YouTube channel); Geoff Charles's talk at the Lenny and Friends Summit, recorded 2026-09-10",
        "locator": "14:19",
        "url": "https://www.youtube.com/watch?v=ZG8Mf3P9xzI"
      },
      "grade": "B",
      "verification": {
        "status": "verified",
        "reviewedOn": "2026-10-31"
      },
      "topics": [
        "autonomy-and-oversight",
        "product-and-design"
      ],
      "functions": [
        "product"
      ],
      "figures": [
        {
          "metric": "function-agent-share",
          "value": 0.6,
          "unit": "share",
          "period": "share of identified UX issues, as of 2026-09",
          "definition": "product and engineering: UX issues fixed within 24 hours by the AI-run loops (unit of work: UX issues)",
          "level": "human-approves"
        }
      ],
      "context": null,
      "url": "https://the-ai-record.com/passages/ramp-thanks-these-autonomous-loops-60-60-ux-2026"
    },
    {
      "id": "anthropic-labs-bet-leads-manage-nobody-2026",
      "text": "if you align the org chart too much to the individual projects, you're going to end up re-orging every two weeks, which would be a total nightmare. … And there is the concept of a bet lead or a directly responsible individual. But the interesting thing is that they don't manage usually any of the other people, which … breaks the … previous way in which a lot of these things were done. But I think it leads us to be really flexible when you say, OK, actually, this project is not going to work out. Let's disband and keep going, and it's not a big deal.",
      "speaker": "Mike Krieger",
      "role": "Head of Anthropic Labs",
      "organization": "Anthropic",
      "aiVendor": true,
      "work": {
        "title": "How Anthropic Builds: Lessons from Labs",
        "type": "interview",
        "date": "2026-07-02",
        "publisher": "AI Engineer (YouTube)",
        "locator": "12:46",
        "url": "https://www.youtube.com/watch?v=qqrk7CtkuIw"
      },
      "grade": "C",
      "verification": {
        "status": "verified",
        "reviewedOn": "2026-10-31"
      },
      "topics": [
        "leadership-and-mandates",
        "product-and-design"
      ],
      "functions": [
        "product",
        "people"
      ],
      "figures": [],
      "context": "Continuing his answer on how Anthropic Labs is structured; 'bets' are the project teams inside Labs.",
      "url": "https://the-ai-record.com/passages/anthropic-labs-bet-leads-manage-nobody-2026"
    },
    {
      "id": "anthropic-labs-shuts-down-projects-every-two-week-cycle-2026",
      "text": "But especially in a labs-type group where our whole cadence is two-week reviews where every project goes up for, we call it persevere or pivot. So basically, every project is up for review, and either it's time to keep going, … or it's time to pivot it, or even shut down. And we shut down projects basically every single one of those cycles. And the more you do it, the less it's just like, oh, no, my project is shut down. I failed. It's like, no, that is definitely the intention of the lab team is to prototype quickly, try to ship internally, maybe get it to early access, and if it doesn't work, wind it down.",
      "speaker": "Mike Krieger",
      "role": "Head of Anthropic Labs",
      "organization": "Anthropic",
      "aiVendor": true,
      "work": {
        "title": "How Anthropic Builds: Lessons from Labs",
        "type": "interview",
        "date": "2026-07-02",
        "publisher": "AI Engineer (YouTube)",
        "locator": "12:11",
        "url": "https://www.youtube.com/watch?v=qqrk7CtkuIw"
      },
      "grade": "C",
      "verification": {
        "status": "verified",
        "reviewedOn": "2026-10-31"
      },
      "topics": [
        "product-and-design",
        "leadership-and-mandates"
      ],
      "functions": [
        "product"
      ],
      "figures": [],
      "context": "Answering how Anthropic Labs is structured.",
      "url": "https://the-ai-record.com/passages/anthropic-labs-shuts-down-projects-every-two-week-cycle-2026"
    },
    {
      "id": "boundary-ai-psychosis-ten-design-docs-day-read-rule-2026",
      "text": "But the real problem with all of this is I built this and I hit a little bit of AI psychosis. And I started shipping 10 design docs a day. And soon, the team was fighting my slop. … This last rule was … ship a design doc, you require people to actually go read it. And with this last standard, we suddenly had design docs … incredibly high quality.",
      "speaker": "Vaibhav Gupta",
      "role": "Co-founder and Chief Executive",
      "organization": "Boundary (BoundaryML)",
      "aiVendor": true,
      "work": {
        "title": "Fighting Slop with Slop",
        "type": "talk",
        "date": "2026-07-31",
        "publisher": "AI Engineer (YouTube)",
        "locator": "3:37",
        "url": "https://www.youtube.com/watch?v=AMiyLItEtLA"
      },
      "grade": "B",
      "verification": {
        "status": "verified",
        "reviewedOn": "2026-11-01"
      },
      "topics": [
        "autonomy-and-oversight",
        "product-and-design"
      ],
      "functions": [
        "engineering"
      ],
      "figures": [],
      "context": "Gupta is describing the design-document tool he built for the team and the rule that followed.",
      "url": "https://the-ai-record.com/passages/boundary-ai-psychosis-ten-design-docs-day-read-rule-2026"
    },
    {
      "id": "boundary-design-docs-writing-cannot-be-slop-slack-channel-2026",
      "text": "we have a very simple rule in our team. Code can be slop, writing cannot. … What this design doc tool does, it's a replacement for both Notion and GitHub, effectively for design docs. It allows versioning, commenting, all the stuff you want. … We built another tool on top of that. And this tool was a slack integration for that tool. Every time a design doc got updated, this channel got notifications. And what ended up happening is this channel became the most popular channel in our company really fast.",
      "speaker": "Vaibhav Gupta",
      "role": "Co-founder and Chief Executive",
      "organization": "Boundary (BoundaryML)",
      "aiVendor": true,
      "work": {
        "title": "Fighting Slop with Slop",
        "type": "talk",
        "date": "2026-07-31",
        "publisher": "AI Engineer (YouTube)",
        "locator": "2:43",
        "url": "https://www.youtube.com/watch?v=AMiyLItEtLA"
      },
      "grade": "B",
      "verification": {
        "status": "verified",
        "reviewedOn": "2026-11-01"
      },
      "topics": [
        "internal-tools",
        "product-and-design"
      ],
      "functions": [
        "engineering"
      ],
      "figures": [],
      "context": "Gupta is describing how the team keeps design documents good while letting code be generated.",
      "url": "https://the-ai-record.com/passages/boundary-design-docs-writing-cannot-be-slop-slack-channel-2026"
    },
    {
      "id": "airbnb-example-groceries-took-eight-months-nine-months-2026",
      "text": "For example, groceries took eight months, nine months, and airport pickups took about six weeks to develop.",
      "speaker": "Brian Chesky",
      "role": "Co-founder and Chief Executive Officer",
      "organization": "Airbnb",
      "aiVendor": false,
      "work": {
        "title": "earnings call transcript via Platform Aeronaut (third-party transcript site)",
        "type": "earnings-call",
        "date": "2026-08-06",
        "publisher": "earnings call transcript via Platform Aeronaut (third-party transcript site)",
        "url": "https://transcripts.platformaeronaut.com/transcripts/ABNB-2Q26-transcript"
      },
      "grade": "A",
      "verification": {
        "status": "verified",
        "reviewedOn": "2026-10-31"
      },
      "topics": [
        "developer-productivity",
        "product-and-design"
      ],
      "functions": [
        "product"
      ],
      "figures": [],
      "context": null,
      "url": "https://the-ai-record.com/passages/airbnb-example-groceries-took-eight-months-nine-months-2026"
    },
    {
      "id": "anthropic-labs-unship-styles-project-unship-2026",
      "text": "We have one of our Slack challenges, like Project Unship, which is like, what is in the product right now? … Like, we unshipped styles, I think, recently, … used by a small percentage of people … very, sort of, prescriptive in the way that it worked, and skills were a much better application, something like that.",
      "speaker": "Mike Krieger",
      "role": "Head of Anthropic Labs",
      "organization": "Anthropic",
      "aiVendor": true,
      "work": {
        "title": "How Anthropic Builds: Lessons from Labs",
        "type": "interview",
        "date": "2026-07-02",
        "publisher": "AI Engineer (YouTube)",
        "locator": "15:43",
        "url": "https://www.youtube.com/watch?v=qqrk7CtkuIw"
      },
      "grade": "C",
      "verification": {
        "status": "verified",
        "reviewedOn": "2026-10-31"
      },
      "topics": [
        "product-and-design"
      ],
      "functions": [
        "product"
      ],
      "figures": [],
      "context": "Answering a question on what Anthropic would delete from its products.",
      "url": "https://the-ai-record.com/passages/anthropic-labs-unship-styles-project-unship-2026"
    }
  ],
  "notice": [
    "Every passage is reproduced word for word from the cited source.",
    "Check the verification status: \"reported\" means not yet confirmed by an independent second reader.",
    "Organizations flagged aiVendor sell AI tooling and have a reason to publish flattering numbers.",
    "An empty result means the archive holds nothing on it, not that nobody has said anything."
  ]
}