{
  "apiVersion": "v1",
  "passage": {
    "id": "zendesk-each-quarter-resolve-over-60-000-support-2025",
    "text": "Each quarter, we resolve over 60,000 support requests with AI agents that carry out full workflows, execute backend actions, and adapt in real time to what our customers need.",
    "speaker": "Austin Lacey",
    "role": "Director, Chatbots, AI & Automation",
    "organization": "Zendesk",
    "aiVendor": true,
    "work": {
      "title": "Zendesk blog (the company's own, signed by a Zendesk director)",
      "type": "post",
      "date": "2025-07-23",
      "publisher": "Zendesk blog (the company's own, signed by a Zendesk director)",
      "url": "https://www.zendesk.com/blog/zendesk-insights/expertise/how-zendesk-uses-agentic-ai-to-deliver-instant-human-like-support-at-scale/"
    },
    "grade": "B",
    "verification": {
      "status": "verified",
      "reviewedOn": "2026-10-31"
    },
    "topics": [
      "ai-support-resolution"
    ],
    "functions": [
      "support"
    ],
    "figures": [
      {
        "metric": "support-ai-volume",
        "value": 60000,
        "unit": "count",
        "period": "per quarter",
        "definition": "Support requests Zendesk says its AI agents resolve ('60,000+ total service requests automated per quarter' in the results list).",
        "level": "unclear"
      }
    ],
    "context": null,
    "url": "https://the-ai-record.com/passages/zendesk-each-quarter-resolve-over-60-000-support-2025"
  },
  "notice": [
    "Every passage is reproduced word for word from the cited source.",
    "Check the verification status: \"reported\" means not yet confirmed by an independent second reader.",
    "Organizations flagged aiVendor sell AI tooling and have a reason to publish flattering numbers.",
    "An empty result means the archive holds nothing on it, not that nobody has said anything."
  ]
}