{
  "apiVersion": "v1",
  "passage": {
    "id": "zendesk-autonomous-support-agent-zendesk-believes-will-solve-2025",
    "text": "an autonomous support agent that Zendesk believes will solve 80% of support issues without human intervention.",
    "speaker": "Russell Brandom",
    "role": "AI Editor",
    "organization": "Zendesk",
    "aiVendor": true,
    "work": {
      "title": "TechCrunch (news site)",
      "type": "press",
      "date": "2025-10-08",
      "publisher": "TechCrunch (news site)",
      "url": "https://techcrunch.com/2025/10/08/zendesk-says-its-new-ai-agent-can-solve-80-of-support-issues"
    },
    "grade": "C",
    "verification": {
      "status": "verified",
      "reviewedOn": "2026-10-31"
    },
    "topics": [
      "autonomy-and-oversight",
      "ai-support-resolution"
    ],
    "functions": [
      "support"
    ],
    "figures": [],
    "context": null,
    "url": "https://the-ai-record.com/passages/zendesk-autonomous-support-agent-zendesk-believes-will-solve-2025"
  },
  "notice": [
    "Every passage is reproduced word for word from the cited source.",
    "Check the verification status: \"reported\" means not yet confirmed by an independent second reader.",
    "Organizations flagged aiVendor sell AI tooling and have a reason to publish flattering numbers.",
    "An empty result means the archive holds nothing on it, not that nobody has said anything."
  ]
}