{
  "apiVersion": "v1",
  "passage": {
    "id": "salesforce-because-benefits-efficiencies-agentforce-weve-seen-number-2025",
    "text": "Because of the benefits and efficiencies of Agentforce, we’ve seen the number of support cases we handle decline, and we no longer need to actively backfill support engineer roles",
    "speaker": null,
    "role": null,
    "organization": "Salesforce",
    "aiVendor": true,
    "work": {
      "title": "Fortune (news magazine)",
      "type": "interview",
      "date": "2025-09-02",
      "publisher": "Fortune (news magazine)",
      "url": "https://fortune.com/2025/09/02/salesforce-ceo-billionaire-marc-benioff-ai-agents-jobs-layoffs-customer-service-sales/"
    },
    "grade": "C",
    "verification": {
      "status": "verified",
      "reviewedOn": "2026-10-31"
    },
    "topics": [
      "sales-and-marketing",
      "ai-support-resolution"
    ],
    "functions": [
      "support"
    ],
    "figures": [],
    "context": null,
    "url": "https://the-ai-record.com/passages/salesforce-because-benefits-efficiencies-agentforce-weve-seen-number-2025"
  },
  "notice": [
    "Every passage is reproduced word for word from the cited source.",
    "Check the verification status: \"reported\" means not yet confirmed by an independent second reader.",
    "Organizations flagged aiVendor sell AI tooling and have a reason to publish flattering numbers.",
    "An empty result means the archive holds nothing on it, not that nobody has said anything."
  ]
}