{
  "apiVersion": "v1",
  "passage": {
    "id": "salesforce-automating-simple-repetitive-tasks-support-engineers-able-2026",
    "text": "By automating simple and repetitive tasks, our support engineers are able to augment and scale their time in a more valuable way",
    "speaker": null,
    "role": null,
    "organization": "Salesforce",
    "aiVendor": true,
    "work": {
      "title": "SEC filing (the company's own regulatory report)",
      "type": "filing",
      "date": "2026-03-02",
      "publisher": "SEC filing (the company's own regulatory report)",
      "url": "https://www.sec.gov/Archives/edgar/data/1108524/000110852426000060/crm-20260131.htm"
    },
    "grade": "A",
    "verification": {
      "status": "verified",
      "reviewedOn": "2026-10-31"
    },
    "topics": [
      "ai-support-resolution"
    ],
    "functions": [
      "support"
    ],
    "figures": [],
    "context": null,
    "url": "https://the-ai-record.com/passages/salesforce-automating-simple-repetitive-tasks-support-engineers-able-2026"
  },
  "notice": [
    "Every passage is reproduced word for word from the cited source.",
    "Check the verification status: \"reported\" means not yet confirmed by an independent second reader.",
    "Organizations flagged aiVendor sell AI tooling and have a reason to publish flattering numbers.",
    "An empty result means the archive holds nothing on it, not that nobody has said anything."
  ]
}