{
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    "id": "natwest-also-expanded-ai-enabled-capabilities-across-onboarding-2026",
    "text": "We also expanded AI-enabled capabilities across onboarding, operations and customer servicing, with five agents now live supporting our colleagues in core processes and our first customer-facing GenAI capability launched to help customers with Bankline queries.",
    "speaker": null,
    "role": null,
    "organization": "NatWest Group",
    "aiVendor": false,
    "work": {
      "title": "NatWest Group results announcement (the company's own regulatory results report)",
      "type": "filing",
      "date": "2026-07-31",
      "publisher": "NatWest Group results announcement (the company's own regulatory results report)",
      "url": "https://investors.natwestgroup.com/~/media/Files/R/RBS-IR-V2/results-center/31072026/nwg-h1-2026-results.pdf"
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    "url": "https://the-ai-record.com/passages/natwest-also-expanded-ai-enabled-capabilities-across-onboarding-2026"
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  "notice": [
    "Every passage is reproduced word for word from the cited source.",
    "Check the verification status: \"reported\" means not yet confirmed by an independent second reader.",
    "Organizations flagged aiVendor sell AI tooling and have a reason to publish flattering numbers.",
    "An empty result means the archive holds nothing on it, not that nobody has said anything."
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}