{
  "apiVersion": "v1",
  "passage": {
    "id": "klarna-ask-them-if-they-want-work-part-2026",
    "text": "We ask them if they want to work part-time in customer service",
    "speaker": "Sebastian Siemiatkowski",
    "role": "Chief Executive Officer and co-founder",
    "organization": "Klarna",
    "aiVendor": false,
    "work": {
      "title": "CX Foundation (specialist customer-experience media and analyst site)",
      "type": "interview",
      "date": "2026-02-17",
      "publisher": "CX Foundation (specialist customer-experience media and analyst site)",
      "url": "https://cxfoundation.com/news/klarna-recruits-customers-as-service-reps"
    },
    "grade": "C",
    "verification": {
      "status": "verified",
      "reviewedOn": "2026-10-31"
    },
    "topics": [
      "ai-support-resolution"
    ],
    "functions": [
      "support"
    ],
    "figures": [],
    "context": null,
    "url": "https://the-ai-record.com/passages/klarna-ask-them-if-they-want-work-part-2026"
  },
  "notice": [
    "Every passage is reproduced word for word from the cited source.",
    "Check the verification status: \"reported\" means not yet confirmed by an independent second reader.",
    "Organizations flagged aiVendor sell AI tooling and have a reason to publish flattering numbers.",
    "An empty result means the archive holds nothing on it, not that nobody has said anything."
  ]
}