{
  "apiVersion": "v1",
  "passage": {
    "id": "klarna-ai-assistant-handled-80-customer-service-chats-2026",
    "text": "Our AI assistant has handled 80% of customer service chats in the year ended December 31, 2025 (according to our service chat log data)",
    "speaker": null,
    "role": null,
    "organization": "Klarna",
    "aiVendor": false,
    "work": {
      "title": "SEC filing (the company's own regulatory report), furnished on Form 6-K",
      "type": "filing",
      "date": "2026-02-26",
      "publisher": "SEC filing (the company's own regulatory report), furnished on Form 6-K",
      "url": "https://www.sec.gov/Archives/edgar/data/2003292/000200329226000007/klar-20251231.htm"
    },
    "grade": "A",
    "verification": {
      "status": "verified",
      "reviewedOn": "2026-10-31"
    },
    "topics": [
      "ai-support-resolution"
    ],
    "functions": [
      "support"
    ],
    "figures": [
      {
        "metric": "support-ai-resolution-share",
        "value": 0.8,
        "unit": "share",
        "period": "year ended 2025-12-31",
        "definition": "share of customer service chats handled by the Klarna AI assistant (service chat log data)",
        "level": "unclear"
      }
    ],
    "context": null,
    "url": "https://the-ai-record.com/passages/klarna-ai-assistant-handled-80-customer-service-chats-2026"
  },
  "notice": [
    "Every passage is reproduced word for word from the cited source.",
    "Check the verification status: \"reported\" means not yet confirmed by an independent second reader.",
    "Organizations flagged aiVendor sell AI tooling and have a reason to publish flattering numbers.",
    "An empty result means the archive holds nothing on it, not that nobody has said anything."
  ]
}