{
  "apiVersion": "v1",
  "passage": {
    "id": "intercom-resolution-type-outcome-counted-when-following-fins-2026",
    "text": "A resolution is a type of outcome that is counted when, following Fin's last answer in a conversation, the customer either confirms the answer was satisfactory (confirmed resolution), or exits the conversation without requesting further assistance (assumed resolution).",
    "speaker": null,
    "role": null,
    "organization": "Intercom (renamed Fin in May 2026)",
    "aiVendor": true,
    "work": {
      "title": "Intercom help center (the company's own documentation)",
      "type": "post",
      "date": "2026-10-29",
      "publisher": "Intercom help center (the company's own documentation)",
      "url": "https://www.intercom.com/help/en/articles/8205718-fin-resolutions"
    },
    "grade": "B",
    "verification": {
      "status": "verified",
      "reviewedOn": "2026-10-30"
    },
    "topics": [
      "ai-support-resolution"
    ],
    "functions": [
      "support"
    ],
    "figures": [],
    "context": null,
    "url": "https://the-ai-record.com/passages/intercom-resolution-type-outcome-counted-when-following-fins-2026"
  },
  "notice": [
    "Every passage is reproduced word for word from the cited source.",
    "Check the verification status: \"reported\" means not yet confirmed by an independent second reader.",
    "Organizations flagged aiVendor sell AI tooling and have a reason to publish flattering numbers.",
    "An empty result means the archive holds nothing on it, not that nobody has said anything."
  ]
}