{
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  "passage": {
    "id": "intercom-double-productivity-r-d-downtime-dropped-35-2026",
    "text": "Last year, our CTO Darragh Curran set an explicit goal: double the productivity of our entire R&D organization within 12 months. Because the faster we can build and ship, the faster our customers get the capabilities they need. Nine months later, we did it. The results have been significant across the board, but the number that matters most for this post: downtime from breaking code changes dropped 35%, even as our deployments doubled.",
    "context": null,
    "speaker": null,
    "speakerId": null,
    "speakerUrl": null,
    "speakerLevel": null,
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    "voice": "organization",
    "organization": "Intercom (renamed Fin in May 2026)",
    "organizationId": "intercom",
    "organizationUrl": "https://the-ai-record.com/organizations/intercom",
    "aiVendor": true,
    "work": {
      "title": "AI is approving our pull requests: Here's how we made it safe",
      "type": "post",
      "date": "2026-04-21",
      "publisher": "Intercom Blog",
      "locator": "The 2x effort",
      "url": "https://www.intercom.com/blog/ai-is-approving-our-pull-requests-heres-how-we-made-it-safe"
    },
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    "verification": {
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      "meaning": "An independent second reader re-fetched the source and confirmed the wording.",
      "reviewedOn": "2026-11-04"
    },
    "topics": [
      "developer-productivity",
      "measuring-impact",
      "leadership-and-mandates"
    ],
    "functions": [
      "engineering"
    ],
    "figures": [
      {
        "metric": "breaking-change-downtime-reduction",
        "value": 0.35,
        "unit": "share",
        "period": "nine months after the goal was set",
        "definition": "Drop in downtime from breaking code changes, as stated; deployments doubled over the same time",
        "level": "n/a"
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    ],
    "url": "https://the-ai-record.com/passages/intercom-double-productivity-r-d-downtime-dropped-35-2026",
    "json": "https://the-ai-record.com/api/v1/passages/intercom-double-productivity-r-d-downtime-dropped-35-2026.json"
  },
  "notice": [
    "Every passage is reproduced word for word from the cited source.",
    "Check the verification status: \"reported\" means not yet confirmed by an independent second reader.",
    "Organizations flagged aiVendor sell AI tools or services and have a reason to publish flattering numbers.",
    "An empty result means the archive holds nothing on it, not that nobody has said anything."
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}