{
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  "passage": {
    "id": "intercom-controlled-pilot-100-prs-zero-reverts-2026",
    "text": "We started with a controlled pilot of over 100 PRs through the AI approval pipeline. The results: zero reverts of AI-approved PRs, and a 6–16x improvement in time-to-approval at the 75th percentile. Since then, the system has scaled significantly. In the first four weeks of broader rollout, 497 PRs went fully autonomous, with Claude writing the code and our AI approval system reviewing, approving, and shipping to production.",
    "context": null,
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    "speakerId": null,
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    "voice": "organization",
    "organization": "Intercom (renamed Fin in May 2026)",
    "organizationId": "intercom",
    "organizationUrl": "https://the-ai-record.com/organizations/intercom",
    "aiVendor": true,
    "work": {
      "title": "AI is approving our pull requests: Here's how we made it safe",
      "type": "post",
      "date": "2026-04-21",
      "publisher": "Intercom Blog",
      "locator": "The data",
      "url": "https://www.intercom.com/blog/ai-is-approving-our-pull-requests-heres-how-we-made-it-safe"
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    "grade": "B",
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    "verification": {
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      "reviewedOn": "2026-11-04"
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      "coding-agents",
      "measuring-impact",
      "ai-approves-code"
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    "figures": [
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        "value": 0,
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        "period": "controlled pilot of over 100 PRs",
        "definition": "Reverts of AI-approved PRs in the pilot",
        "level": "human-out"
      },
      {
        "metric": "fully-autonomous-prs",
        "value": 497,
        "unit": "count",
        "period": "first four weeks of broader rollout",
        "definition": "PRs where Claude wrote the code and the AI approval system reviewed, approved and shipped it",
        "level": "human-out"
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  "notice": [
    "Every passage is reproduced word for word from the cited source.",
    "Check the verification status: \"reported\" means not yet confirmed by an independent second reader.",
    "Organizations flagged aiVendor sell AI tools or services and have a reason to publish flattering numbers.",
    "An empty result means the archive holds nothing on it, not that nobody has said anything."
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}