{
  "apiVersion": "v1",
  "passage": {
    "id": "intercom-can-teach-you-what-do-because-fully-2026",
    "text": "We can teach you what to do because we have fully transformed our own customer experience",
    "speaker": null,
    "role": null,
    "organization": "Intercom (renamed Fin in May 2026)",
    "aiVendor": true,
    "work": {
      "title": "Fin website (Intercom's rebranded own site)",
      "type": "post",
      "date": "2026-10-29",
      "publisher": "Fin website (Intercom's rebranded own site)",
      "url": "https://fin.ai/"
    },
    "grade": "B",
    "verification": {
      "status": "verified",
      "reviewedOn": "2026-10-30"
    },
    "topics": [
      "headcount-and-hiring",
      "ai-support-resolution"
    ],
    "functions": [
      "support"
    ],
    "figures": [],
    "context": null,
    "url": "https://the-ai-record.com/passages/intercom-can-teach-you-what-do-because-fully-2026"
  },
  "notice": [
    "Every passage is reproduced word for word from the cited source.",
    "Check the verification status: \"reported\" means not yet confirmed by an independent second reader.",
    "Organizations flagged aiVendor sell AI tooling and have a reason to publish flattering numbers.",
    "An empty result means the archive holds nothing on it, not that nobody has said anything."
  ]
}