{
  "apiVersion": "v1",
  "passage": {
    "id": "hubspot-customer-agent-now-resolves-72-support-tickets-2026",
    "text": "Customer agent now resolves 72% of support tickets without human escalation.",
    "speaker": null,
    "role": null,
    "organization": "HubSpot",
    "aiVendor": true,
    "work": {
      "title": "earnings call transcript via Platform Aeronaut (third-party transcript site)",
      "type": "earnings-call",
      "date": "2026-08",
      "publisher": "earnings call transcript via Platform Aeronaut (third-party transcript site)",
      "url": "https://transcripts.platformaeronaut.com/transcripts/HUBS-2Q26-transcript"
    },
    "grade": "A",
    "verification": {
      "status": "verified",
      "reviewedOn": "2026-10-31"
    },
    "topics": [
      "ai-support-resolution",
      "autonomy-and-oversight"
    ],
    "functions": [
      "company-wide"
    ],
    "figures": [
      {
        "metric": "support-ai-resolution-share",
        "value": 0.72,
        "unit": "share",
        "period": "as of Q2 2026 call",
        "definition": "support tickets resolved by HubSpot's Customer Agent without human escalation",
        "level": "unclear"
      }
    ],
    "context": null,
    "url": "https://the-ai-record.com/passages/hubspot-customer-agent-now-resolves-72-support-tickets-2026"
  },
  "notice": [
    "Every passage is reproduced word for word from the cited source.",
    "Check the verification status: \"reported\" means not yet confirmed by an independent second reader.",
    "Organizations flagged aiVendor sell AI tooling and have a reason to publish flattering numbers.",
    "An empty result means the archive holds nothing on it, not that nobody has said anything."
  ]
}