{
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  "passage": {
    "id": "chime-reduced-support-costs-per-active-member-60-2025",
    "text": "Between the year ended December 31, 2022 and the year ended March 31, 2025, we reduced our support costs per Active Member by 60% and fraud loss rates by 29%. These improvements did not come at the expense of the member experience, either, as we doubled our member support satisfaction scores from the first quarter of 2022 to the first quarter of 2025.",
    "context": null,
    "speaker": null,
    "speakerId": null,
    "speakerUrl": null,
    "speakerLevel": null,
    "role": null,
    "voice": "organization",
    "organization": "Chime",
    "organizationId": "chime",
    "organizationUrl": "https://the-ai-record.com/organizations/chime",
    "aiVendor": false,
    "work": {
      "title": "Chime Financial, Inc. prospectus (Form 424B4)",
      "type": "filing",
      "date": "2025-06-12",
      "publisher": "SEC EDGAR",
      "locator": "Business, Member Support",
      "url": "https://www.sec.gov/Archives/edgar/data/1795586/000162828025030855/chimefinancialinc-finalpro.htm"
    },
    "grade": "A",
    "gradeMeaning": "A filing or earnings call the organization answers for.",
    "verification": {
      "status": "verified",
      "meaning": "An independent second reader re-fetched the source and confirmed the wording.",
      "reviewedOn": "2026-11-04"
    },
    "topics": [
      "measuring-impact",
      "ai-cost-and-spend",
      "support-satisfaction",
      "support-cost"
    ],
    "functions": [
      "support"
    ],
    "figures": [
      {
        "metric": "support-cost-per-active-member-reduction",
        "value": 0.6,
        "unit": "share",
        "period": "2022 to March 2025",
        "definition": "Reduction in support costs per Active Member; the filing credits investments in automation and AI alongside other improvements",
        "level": "unclear"
      }
    ],
    "url": "https://the-ai-record.com/passages/chime-reduced-support-costs-per-active-member-60-2025",
    "json": "https://the-ai-record.com/api/v1/passages/chime-reduced-support-costs-per-active-member-60-2025.json"
  },
  "notice": [
    "Every passage is reproduced word for word from the cited source.",
    "Check the verification status: \"reported\" means not yet confirmed by an independent second reader.",
    "Organizations flagged aiVendor sell AI tools or services and have a reason to publish flattering numbers.",
    "An empty result means the archive holds nothing on it, not that nobody has said anything."
  ]
}