{
  "apiVersion": "v1",
  "passage": {
    "id": "chime-genai-chatbot-voicebot-launched-2025-disputes-platform-2025",
    "text": "By leveraging GenAI and other ML tools, we deliver high-quality, efficient member support at scale, including our GenAI chatbot and voicebot that we launched in 2025. Our proprietary, AI-powered disputes management platform has contributed to improved agent productivity and reduced dispute investigation times, creating better experiences for our members.",
    "context": null,
    "speaker": null,
    "speakerId": null,
    "speakerUrl": null,
    "speakerLevel": null,
    "role": null,
    "voice": "organization",
    "organization": "Chime",
    "organizationId": "chime",
    "organizationUrl": "https://the-ai-record.com/organizations/chime",
    "aiVendor": false,
    "work": {
      "title": "Chime Financial, Inc. prospectus (Form 424B4)",
      "type": "filing",
      "date": "2025-06-12",
      "publisher": "SEC EDGAR",
      "locator": "Business, Data and AI, Member Support",
      "url": "https://www.sec.gov/Archives/edgar/data/1795586/000162828025030855/chimefinancialinc-finalpro.htm"
    },
    "grade": "A",
    "gradeMeaning": "A filing or earnings call the organization answers for.",
    "verification": {
      "status": "verified",
      "meaning": "An independent second reader re-fetched the source and confirmed the wording.",
      "reviewedOn": "2026-11-04"
    },
    "topics": [
      "ai-support-resolution",
      "internal-tools",
      "support-staff-assist"
    ],
    "functions": [
      "support"
    ],
    "figures": [],
    "url": "https://the-ai-record.com/passages/chime-genai-chatbot-voicebot-launched-2025-disputes-platform-2025",
    "json": "https://the-ai-record.com/api/v1/passages/chime-genai-chatbot-voicebot-launched-2025-disputes-platform-2025.json"
  },
  "notice": [
    "Every passage is reproduced word for word from the cited source.",
    "Check the verification status: \"reported\" means not yet confirmed by an independent second reader.",
    "Organizations flagged aiVendor sell AI tools or services and have a reason to publish flattering numbers.",
    "An empty result means the archive holds nothing on it, not that nobody has said anything."
  ]
}