{
  "apiVersion": "v1",
  "passage": {
    "id": "chime-ai-automation-work-over-1-000-human-support-agents-2025",
    "text": "Our ability to scale efficiently and improve our members’ support experience is supported by our investments in AI and automation, which allow these tools to do the work of over 1,000 human member support agents. These innovations enabled us to deliver 68% of our member support interactions without the need for human intervention in the first quarter of 2025.",
    "context": "The prospectus footnote for the 1,000-agent figure gives its date as December 31, 2024.",
    "speaker": null,
    "speakerId": null,
    "speakerUrl": null,
    "speakerLevel": null,
    "role": null,
    "voice": "organization",
    "organization": "Chime",
    "organizationId": "chime",
    "organizationUrl": "https://the-ai-record.com/organizations/chime",
    "aiVendor": false,
    "work": {
      "title": "Chime Financial, Inc. prospectus (Form 424B4)",
      "type": "filing",
      "date": "2025-06-12",
      "publisher": "SEC EDGAR",
      "locator": "Business, Member Support",
      "url": "https://www.sec.gov/Archives/edgar/data/1795586/000162828025030855/chimefinancialinc-finalpro.htm"
    },
    "grade": "A",
    "gradeMeaning": "A filing or earnings call the organization answers for.",
    "verification": {
      "status": "verified",
      "meaning": "An independent second reader re-fetched the source and confirmed the wording.",
      "reviewedOn": "2026-11-04"
    },
    "topics": [
      "ai-support-resolution",
      "measuring-impact"
    ],
    "functions": [
      "support"
    ],
    "figures": [
      {
        "metric": "support-interactions-without-human",
        "value": 0.68,
        "unit": "share",
        "period": "Q1 2025",
        "definition": "Member support interactions completed without the need for human intervention",
        "level": "human-out"
      },
      {
        "metric": "human-agent-equivalent",
        "value": 1000,
        "unit": "agents",
        "period": "Q1 2025",
        "definition": "Work AI and automation tools do, stated as the work of over 1,000 human member support agents",
        "level": "unclear"
      }
    ],
    "url": "https://the-ai-record.com/passages/chime-ai-automation-work-over-1-000-human-support-agents-2025",
    "json": "https://the-ai-record.com/api/v1/passages/chime-ai-automation-work-over-1-000-human-support-agents-2025.json"
  },
  "notice": [
    "Every passage is reproduced word for word from the cited source.",
    "Check the verification status: \"reported\" means not yet confirmed by an independent second reader.",
    "Organizations flagged aiVendor sell AI tools or services and have a reason to publish flattering numbers.",
    "An empty result means the archive holds nothing on it, not that nobody has said anything."
  ]
}