{
  "apiVersion": "v1",
  "passage": {
    "id": "bank-of-america-cashpro-chat-used-65-clients-erica-handling-2025",
    "text": "CashPro Chat is used by 65% of clients, with Erica handling greater than 40% of client interactions.",
    "speaker": null,
    "role": null,
    "organization": "Bank of America",
    "aiVendor": false,
    "work": {
      "title": "Bank of America newsroom (the company's own press site)",
      "type": "post",
      "date": "2025-08-20",
      "publisher": "Bank of America newsroom (the company's own press site)",
      "url": "https://newsroom.bankofamerica.com/content/newsroom/press-releases/2025/08/a-decade-of-ai-innovation--bofa-s-virtual-assistant-erica-surpas.html"
    },
    "grade": "B",
    "verification": {
      "status": "verified",
      "reviewedOn": "2026-10-31"
    },
    "topics": [
      "ai-support-resolution"
    ],
    "functions": [
      "support"
    ],
    "figures": [],
    "context": null,
    "url": "https://the-ai-record.com/passages/bank-of-america-cashpro-chat-used-65-clients-erica-handling-2025"
  },
  "notice": [
    "Every passage is reproduced word for word from the cited source.",
    "Check the verification status: \"reported\" means not yet confirmed by an independent second reader.",
    "Organizations flagged aiVendor sell AI tooling and have a reason to publish flattering numbers.",
    "An empty result means the archive holds nothing on it, not that nobody has said anything."
  ]
}